Customer Service & Technical / Sales Department
Warning Products Div. / School Bus Div. / Commercial Vehicle Division
Canada / International
Office Information
Mailing Address: PO Box 206, Hudsonville, MI 49426. Our office is open Mon. - Fri. from 8 am to 5 pm daily.
Office Telephone & Fax Numbers: Toll Free 1.800.338.7337 / Direct Line 1.616.896.7100
Order Fax 1.616.896.1286 / General Office Fax 1.616.896.1226
Warranty & Returned Materials Authorization Information
We offer one of the best warranty return policies available. Our “No Hassle Warranty” guarantees your product will be replaced or repaired for no additional cost, which means you can buy our products with confidence. If your returned product cannot be repaired we will send you a new one. If it can be repaired our skilled technicians will repair and upgrade your product to “like new” condition, free of charge.
To return a product please call your Sales Representative for an RMA Number
(returned materials authorization number) and send your product to:
SoundOff Signal
Attn: Technical Services / RMA #xxx (write in your assigned number)
3900 Central Parkway
Hudsonville, MI 49426
Be sure to write your RMA Number in the address area of the package and please include a detailed description of the problem, your company/agency name, your name, address, phone number & email address. NOTE: If you do not provide all the requested information your return may be delayed.
Customer Service & Technical Services Contacts
Adam Klein – Customer Service Supervisor
1.800.338.7337 Ext. 147
1.616.662.6147 direct line
1.616.896.1286 order fax
Email: aklein@soundoffsignal.com
Jane Phillips – Lead Customer Service
1.800.338.7337 Ext. 123
1.616.662.6123 direct line
1.616.896.1286 order fax
Email: jphillips@soundoffsignal.com
Dawn Ramirez – Customer Service Representative
1.800.338.7337 Ext. 114
1.616.662.6114 direct line
1.616.896.1286 order fax
Email: dramirez@soundoffsignal.com
Mary Linscott – Customer Service Representative
1.800.338.7337 Ext. 127
1.616.662.6127 direct line
1.616.896.1286 order fax
Email: mlinscott@soundoffsignal.com
Ron Shelden – Technical Supervisor
1.800.338.7337, Select #4 or Ext. 139
1.616.662.6139 direct line
1.616.896.1226 fax
Email: rshelden@soundoffsignal.com
Technical Services: techsupport@soundoffsignal.com
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Sales Department
Sales Department Email: sales@soundoffsignal.com
Vice President of Sales & Marketing
Thomas Palumbo
1.800.338.7337 Ext. 111
1.616.662.6111
1.616.896.1286 order fax
Email: tpalumbo@soundoffsignal.com
Director of International Sales & Business Development
Phil Von Tom
1.800.338.7337 Ext. 124
1.616.662.6124 direct line
1.616.896.1286 order fax
Email: pvontom@soundoffsignal.com
National Sales Manager - Warning Products
Bob Van Ee
1.800.338.7337 Ext. 115
1.616.662.6115 direct line
1.616.896.1286 order fax
Email: bvanee@soundoffsignal.com
National Sales Manager - SBCV Products
Tom Grubba
1.800.338.7337 Ext. 118
1.616.662.6118 direct line
1.616.896.1286 order fax
Email: tgrubba@soundoffsignal.com
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Warning Products Division
Midwest Region
Paul Cooke – Regional Sales Manager
1.800.338.7337 Ext. 120
1.616.662.6120 direct line
1.616.896.1286 order fax
Email: pcooke@soundoffsignal.com
Northeast Region (plus Canada)
Mike Cranmer – Regional Sales Manager
1.800.338.7337 X119
1.616.662.6119 direct line
1.616.896.1286 order fax
Email: mcranmer@soundoffsignal.com
Northeast Region - New York & New Jersey
Chris Corwith – Territory Sales Manager
1.631.566.7834 cell
1.616.896.1286 order fax
Email: ccorwith@soundoffsignal.com
Southern Region
Chad Wollen – Regional Sales Manager
1.800.338.7337 Ext. 125
1.616.662.6125 direct line
1.616.896.1286 order fax
Email: cwollen@soundoffsignal.com
Southern Region - Arizona, Nevada & New Mexico
Mike Derfus – Territory Sales Manager
1.480.291.2050 cell
1.616.896.1286 order fax
Email: mderfus@soundoffsignal.com
Western Region
Rob Dykema – Regional Sales Manager
1.800.338.7337 Ext. 126
1.616.662.6126 direct line
1.616.896.1286 order fax
Email: rdykema@soundoffsignal.com
Corporate Sales Administrator
Jennifer Cadaret
1.800.338.7337 Ext. 128
1.616.662.6128 direct line
1.616.896.1286 order fax
Email: jcadaret@soundoffsignal.com
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School Bus & Commercial Vehicle Division
Tom Grubba – National Sales Manager
1.800.338.7337 Ext. 118
1.616.662.6118 direct line
1.616.896.1286 order fax
Email: tgrubba@soundoffsignal.com
Cliff Bolhouse – National Account Manager
1.800.338.7337 Ext. 121
1.616.662.6121 direct line
1.616.896.1286 order fax
Email: cbolhouse@soundoffsignal.com
Chris Moore – National Account Manager
1.800.338.7337 Ext. 112
1.616.662.6112 direct line
1.616.896.1286 order fax
Email: cmoore@soundoffsignal.com
Keith McRobert – Director of Transportation Product Sales & Business Development
1.800.338.7337 Ext. 113
1.616.662.6113 direct line
1.616.896.1286 order fax
Email: kmcrobert@soundoffsignal.com
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Canada
Mike Cranmer – Regional Sales Manager
1.800.338.7337 Ext. 119
1.616.662.6119 direct line
1.616.896.1286 order fax
Email: mcranmer@soundoffsignal.com
International
Phil Von Tom – Director of International Sales & Business Development
1.800.338.7337 Ext. 124
1.616.662.6124 direct line
1.616.896.1286 order fax
Email: pvontom@soundoffsignal.com
Reem Shatara Yaw – International Business Development & Product Line Administrator
1.800.338.7337 Ext. 116
1.616.662.6116 direct line
1.616.896.1286 order fax
Email: ryaw@soundoffsignal.com
Fabrizio Giovara – Director of Eurasia Sales
+39 - 349 - 214 99 91 mobile
+39 - 0125 - 71 02 61 tel / fax
Skype: fabrizio.giovara
Email: fgiovara@soundoffsignal.com
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