Customer Service / Sales Department
Warning Products Div. / School Bus Div. / Commercial Vehicle Division
Canada / International
Office Information
Mailing Address: PO Box 206, Hudsonville, MI 49426. Our office is open Mon. - Fri. from 8 am to 5 pm daily.
Office Telephone & Fax Numbers: Toll Free 1.800.338.7337 / Direct Line 1.616.896.7100
Order Fax 1.616.896.1286 / General Office Fax 1.616.896.1226
Employment Opportunities: View current employment opportunities offered at SoundOff Signal.
Warranty & Returned Materials Authorization Information
We offer one of the best warranty return policies available. Our “No Hassle Warranty” guarantees your product will be replaced or repaired for no additional cost, which means you can buy our products with confidence. If your returned product cannot be repaired we will send you a new one. If it can be repaired our skilled technicians will repair and upgrade your product to “like new” condition, free of charge.
To return a product please call your Sales Representative for a RMA Number
(returned materials authorization number) and send your product to:
SoundOff Signal
Attn: Technical Support / RMA #xxx (write in your assigned number)
3900 Central Parkway,
Hudsonville, MI 49426
Be sure to write your RMA Number in the address area of the package and please include a detailed description of the problem, your company/agency name, your name, address, phone number & email address. NOTE: If you do not provide all the requested information your return may be delayed due to insufficient information.
Customer Service Contacts
Jane Phillips – Lead Customer Service
1.800.338.7337 Ext. 123
1.616.662.6123 direct line
Email: jphillips@soundoffsignal.com
Dawn Ramirez – Customer Service Representative
1.800.338.7337 Ext. 114
1.616.662.6114 direct line
Email: dramirez@soundoffsignal.com
Sales Department: sales@soundoffsignal.com
Technical Services: techsupport@soundoffsignal.com
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Sales Department
Sales Department Email: sales@soundoffsignal.com
Vice President of Sales & Marketing
Thomas Palumbo
1.800.338.7337 Ext. 111
1.616.662.6111
Email: tpalumbo@soundoffsignal.com
Director of International Sales & Business Development
Phil Von Tom
1.800.338.7337 Ext. 124
1.616.662.6124 direct line
Email: pvontom@soundoffsignal.com
National Sales Manager - Warning Products
Bob Van Ee
1.800.338.7337 Ext. 115
1.616.662.6115 direct line
Email: bvanee@soundoffsignal.com
National Sales Manager - SBCV Products
Tom Grubba
1.800.338.7337 Ext. 118
1.616.662.6118 direct line
Email: tgrubba@soundoffsignal.com
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Warning Products Division
Adam Klein – Corporate Sales Representative
1.800.338.7337 Ext. 147
1.616.662.6147 direct line
Email: aklein@soundoffsignal.com
Midwest Region
Paul Cooke – Regional Sales Manager
1.800.338.7337 Ext. 120
1.616.662.6120 direct line
Email: pcooke@soundoffsignal.com
Northeast Region (plus Canada)
Mike Cranmer – Regional Sales Manager
1.800.338.7337 X119
1.616.662.6119 direct line
Email: mcranmer@soundoffsignal.com
Southern Region
Chad Wollen – Regional Sales Manager
1.800.338.7337 Ext. 125
1.616.662.6125 direct line
Email: cwollen@soundoffsignal.com
Western Region
Rob Dykema – Regional Sales Manager
1.800.338.7337 Ext. 126
1.616.662.6126 direct line
Email: rdykema@soundoffsignal.com
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School Bus & Commercial Vehicle Division
Tom Grubba – National Sales Manager
1.800.338.7337 Ext. 118
1.616.662.6118 direct line
Email: tgrubba@soundoffsignal.com
Cliff Bolhouse – National Account Manager
1.800.338.7337 Ext. 121
1.616.662.6121 direct line
Email: cbolhouse@soundoffsignal.com
Curt Overbeek – National Account Manager
1.800.338.7337 Ext. 113
1.616.662.6113 direct line
Email: coverbeek@soundoffsignal.com
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Canada
Mike Cranmer – Regional Sales Manager
1.800.338.7337 Ext. 119
1.616.662.6119 direct line
Email: mcranmer@soundoffsignal.com
International
Phil Von Tom – Director of International Sales & Business Development
1.800.338.7337 Ext. 124
1.616.662.6124 direct line
Email: pvontom@soundoffsignal.com
Reem Shatara Yaw – International Business Development & Product Line Administrator
1.800.338.7337 Ext. 116
1.616.662.6116 direct line
Email: ryaw@soundoffsignal.com
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